Privacy Policy

Last updated: April 2026

1. Who We Are

24/7 Nurture Limited is a domiciliary care provider registered with the Care Inspectorate, based in South Lanarkshire, Scotland. We are the data controller for the personal information we collect.

Contact: info@nurtureltd.co.uk | 0800 123 4567

2. Information We Collect

We may collect the following personal information: name, contact details (email, phone, address), date of birth, health and care needs information, employment information, and enquiry details submitted through our website.

3. How We Use Your Information

We use your information to: respond to your enquiries, provide care services, process job applications, send service-related communications, and comply with our legal obligations as a Care Inspectorate registered provider.

4. Legal Basis for Processing

We process data under the following legal bases: Contract (to provide services), Legitimate Interests (to respond to enquiries), Legal Obligation (regulatory compliance), and Consent (where explicitly given).

5. Data Sharing

We do not sell your personal data. We may share data with: NHS Lanarkshire and South Lanarkshire Council (for care commissioning), regulatory bodies (Care Inspectorate, NMC), and IT service providers under data processing agreements.

6. Data Retention

Care records are retained for a minimum of 7 years as required by regulatory guidance. Enquiry data is retained for 12 months. Job application data is retained for 6 months unless you are employed.

7. Your Rights

Under UK GDPR you have the right to: access your data, correct inaccurate data, request deletion, object to processing, and data portability. Contact us at info@nurtureltd.co.uk to exercise any right.

8. Cookies

This website uses only essential cookies required for operation. We do not use tracking or advertising cookies.

9. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

10. Contact

For any data protection queries: info@nurtureltd.co.uk | 0800 123 4567